Terms and Conditions

Last Updated: July 2026
Next Review: July 2027

1. Who We Are

This website (layercake-cx.biz) is owned and operated by:

Layercake CX Ltd
Company Number: 14529453
Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Contact: via the Contact Us form on our website

By using this website, you agree to these Terms & Conditions. If you do not agree, please stop using the site.

2. Website Purpose

This website provides information about Layercake CX Ltd, our consultancy services, case studies, and insights.
We do not sell services or digital products directly through the website.
No part of the website constitutes a contractual offer.

3. Permitted Use

You may use the website for:
  • Browsing information
  • Contacting us
  • Reading insights, case studies, or resources
You must not :
  • misuse the website;  
  • introduce malware or other malicious software;  
  • attempt to gain unauthorised access to the website or any connected systems;
  • interfere with the website's security or functionality;  
  • use automated tools, including bots, AI systems, web scrapers or similar technologies, to copy, extract, reproduce, analyse or republish website content without our prior written permission; or  
  • use the website in any way that is unlawful or infringes the rights of Layercake CX Ltd or any third party. 

4. Intellectual Property

All content on this website (text, graphics, videos, case studies, branding, layout, and code) is the property of Layercake CX Ltd or licensed third parties such as Vimeo.
You may not copy, reproduce, distribute, or adapt any content unless expressly permitted or covered under UK copyright exceptions.
Nothing in these Terms grants any licence or right to use our trademarks, logos or branding without prior written permission.

5. External Links

This website may contain links to external websites. We are not responsible for their content or practices.
Linking to external sites does not constitute endorsement.

6. Accounts (If Applicable)

If we provide login access for gated resources, you must keep your credentials confidential.
We may suspend or remove access in cases of misuse.

7. Reliance on Information

Content on this website is for general information only and does not constitute professional advice.
Professional advice is available only through formal client engagement.

8. Privacy & Cookies

Your use of this website is also governed by our Privacy Notice and Cookie Policy, which explain how we collect, use, protect and manage personal data and cookies in accordance with applicable UK data protection legislation.
Both policies are incorporated by reference into these Terms & Conditions.

9. Website Availability

We aim to maintain continuous website access but do not guarantee uninterrupted or error-free operation.
We may suspend access for maintenance or security reasons.

10. Acceptable Use 

You agree not to use this website: 
  • for unlawful purposes;  
  • to transmit malicious software;
  • to interfere with the operation or security of the website;  
  • to infringe intellectual property rights;  
  • to attempt unauthorised access to any systems or data connected with the website. 

11. Liability

To the fullest extent permitted by law, Layercake CX Ltd excludes liability for indirect or consequential loss arising from the use of this website.
Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, or death/personal injury caused by negligence.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes apply from the date of posting on this page.
Where changes are material, we may provide additional notice through the website.

13. Contact

For queries regarding these Terms & Conditions, please contact us through the Contact Us form on our website.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

15. Related Policies

Your use of this website is also governed by our Privacy Notice and Cookie Policy.
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