1. Who we are
This website (layercake-cx.biz) is owned and operated by Layercake CX Ltd, company number 14529453, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Contact us via the Contact Us form on our website. By using this website, you agree to these Terms & Conditions. If you do not agree, please stop using the site.
2. Website purpose
This website provides information about Layercake CX Ltd, our consultancy services, case studies, and insights. We do not sell services or digital products directly through the website, and no part of the website constitutes a contractual offer.
3. Permitted use
You may use the website to browse information, contact us, and read insights, case studies or resources. You must not:
- misuse the website;
- introduce malware or other malicious software;
- attempt to gain unauthorised access to the website or any connected systems;
- interfere with the website's security or functionality;
- use automated tools, including bots, AI systems, web scrapers or similar technologies, to copy, extract, reproduce, analyse or republish website content without our prior written permission; or
- use the website in any way that is unlawful or infringes the rights of Layercake CX Ltd or any third party.
4. Intellectual property
All content on this website (text, graphics, videos, case studies, branding, layout, and code) is the property of Layercake CX Ltd or licensed third parties such as Vimeo. You may not copy, reproduce, distribute, or adapt any content unless expressly permitted or covered under UK copyright exceptions. Nothing in these Terms grants any licence or right to use our trademarks, logos or branding without prior written permission.
5. External links
This website may contain links to external websites. We are not responsible for their content or practices, and linking to an external site does not constitute endorsement.
6. Accounts (if applicable)
If we provide login access for gated resources, you must keep your credentials confidential. We may suspend or remove access in cases of misuse.
7. Reliance on information
Content on this website is for general information only and does not constitute professional advice. Professional advice is available only through formal client engagement.
8. Privacy & cookies
Your use of this website is also governed by our Privacy Notice andCookie Policy, both incorporated by reference into these Terms & Conditions.
9. Website availability
We aim to maintain continuous website access but do not guarantee uninterrupted or error-free operation, and may suspend access for maintenance or security reasons.
10. Acceptable use
You agree not to use this website for unlawful purposes; to transmit malicious software; to interfere with the operation or security of the website; to infringe intellectual property rights; or to attempt unauthorised access to any systems or data connected with the website.
11. Liability
To the fullest extent permitted by law, Layercake CX Ltd excludes liability for indirect or consequential loss arising from the use of this website. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
12. Changes to these terms
We may update these Terms & Conditions at any time. Changes apply from the date of posting on this page. Where changes are material, we may provide additional notice through the website.
13. Contact
For queries regarding these Terms & Conditions, please contact us through our Contact Us form.
14. Governing law
These Terms & Conditions are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
15. Related policies
Your use of this website is also governed by our Privacy Notice and Cookie Policy.