Institute of Translation and Interpreting (ITI)

We’ve worked with ITI across two connected projects focused on bringing clarity to membership performance and supporting better commercial decision-making.

Our work combined data modelling, financial forecasting and dashboard development. The aim was simple: move beyond assumptions and give the organisation a clear, evidence-led view of what is happening across its membership base.

We built a structured data pipeline, defined core metrics such as acquisition, retention and growth, and developed dashboards that allow ITI to monitor performance at both a headline and segmented level. Alongside this, we produced a forward-looking financial model linking membership trends to organisational sustainability.

This work has given ITI a clearer understanding of where risk sits, where opportunity exists, and how different member segments behave over time. It has also created a foundation for ongoing reporting and more confident strategic planning.

Sara Robertson

CEO, Institute of Translation and Interpreting
"Our sector is evolving quickly, and it has never been more important to navigate change with clarity. This project has provided us with a robust evidence base that deepens our understanding of our financial trajectory and the underlying membership dynamics shaping it. It has reshaped our thinking in constructive ways and gives us the tools to look ahead with confidence and purpose."
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