Cookie Policy
1. Introduction
2. Definitions
3. Information About Us
4.How We Use Cookies
- 4.1 We may place first-party cookies (set directly by us) to support essential website functions, security protections, cookie preference storage, and session management.
- 4.2 We may also use third-party cookies from service providers integrated into our platform (such as LearnWorlds, Cloudflare, Stripe, Vimeo, chat tools, analytics platforms, and marketing automation tools). These cookies support necessary site features such as video playback, chat widgets, payment processing, analytics, and platform functionality.
- 4.3 All cookies used by our website comply with Cookie Law. The tables below list the cookies that may be set. Not all cookies will appear for all users—cookies are only set when the relevant platform feature is active.
5. Cookie Categories
- 5.1 Strictly Necessary Cookies – required for the site to operate.
- 5.2 Functional Cookies – improve your experience by remembering preferences or enabling features like chat.
- 5.3 Analytics Cookies – help us understand site usage to improve performance.
- 5.4 Marketing Cookies – used for interest-based advertising where enabled.
- 5.5 Session Cookies – deleted when the browser closes.
- 5.6 Persistent Cookies – remain stored for a set duration.
6. Important Notes About Platform Cookies
7. Cookie Tables
- **7.1 Strictly Necessary Cookies (First‑party)**
| Name of Cookie | Purpose | Strictly Necessary | Expires |
| XSRF-TOKEN | Security token | Yes | Session |
| DPSettings | Saves cookie preferences | Yes | 12 days |
| slim_session | Login/session consistency | Yes | 2.5 days |
| affiliate | Tracks affiliate link usage | Functional | Varies |
- **7.2 Payment & Security Cookies (Stripe)(Third-party)**
| Name of Cookie | Purpose | Expires |
| js.stripe.com | Loads secure Stripe payment scripts | Script domain (no cookie) |
| m.stripe.network | Device/risk analysis within Stripe network | Network call (no cookie) |
| _stripe_sid | Payment processing | 30 minutes (if checkout enabled) |
| _stripe_mid | Fraud prevention & identification across sessions | 1 year (if checkout enabled) |
- **7.3.A Functional Cookies – Video Hosting (Vimeo)**
| Name of Cookie | Purpose | Expires | Type |
| vuid | Vimeo analytics identifier | 2 years | Functional/Analytics |
| player | Stores Vimeo player preferences (e.g., volume) | – 1 year | Functional |
| _cf_bm | Vimeo/Cloudflare bot management | 30 minutes | Strictly Necessary (for video security) |
| cf_clearance | Vimeo/Cloudflare security challenge | ~4 hours | Strictly Necessary |
Note: Vimeo may set additional cookies for
logged-in Vimeo users.
- **7.3.B Functional Cookies (Beamer – notifications)**
| Name of Cookie | Purpose | Expires |
| _beamer_first_visit | Tracks first visit to manage notifications | 300 days |
| Beamer_userID | Identifies returning users for product updates | 300 days |
| _BEAMER_* | Engagement with Beamer notifications | 65–300 days |
- **7.3.C Functional Cookies – Chat/Support Tools (only if enabled)**
| Name of Cookie | Purpose | Expires |
| hblid | Olark visitor identifier | 2 years |
| wcsid | Olark session identifier | Session |
| olfsk | Olark chat state/history | 2 years |
| twk_idm_key | TawkTo visitor connection management | Session |
| pubsub_cookie | Freshchat session | Session |
| ZD-suid / ZD-buid | Zendesk session/device IDs | 20 minutes / up to several years (provider dependent) |
- **7.4 Analytics & Performance Cookies (only if enabled)**
| Name of Cookie | Purpose | Expires |
| _ga | Google Analytics unique visitor ID | 24 hours |
| _gid | Google Analytics page tracking | 24 hours |
| _gat | Google Analytics rate limiting | 1 minute |
| mp_#_mixpanel | Mixpanel analytics | 1 year |
| Name of Cookie | Purpose | Expires |
| _cf_bm | Bot management to protect the site | 30 minutes |
| cf_clearance | Passes security challenge to allow access | ~4 hours |
| Name of Cookie | Purpose | Expires |
| _fbp | Facebook analytics/ads | 90 days |
| _hstc | HubSpot tracking | 6 months |
| ads/ga-audiences | Google Ads remarketing | Session |
| Fomo cookies | Notifications | Persistent (varies by provider) |
8. Consent and Control
- Manage cookie preferences via our cookie banner
- Disable cookies in your browser settings
Blocking essential cookies may affect website functionality.
9. Changes to this Cookie Policy
10. Contact Us
Henry Lee
Henry Lee is a commercial strategist with over 20 years of experience crafting long-term revenue strategies, including driving businesses to achieve remarkable x10 growth. With a background in purpose-driven businesses across logistics, IT, and membership associations, he has held senior leadership roles, including Managing Director and Commercial Director positions.
As an Associate Partner of Layercake, Henry works with clients and teams to develop high-impact commercial strategies—rooted in delivering value for clients, fostering positive environments for teams to perform, and creating societal good. Passionate about driving sustainable revenue growth, he is also dedicated to mentoring young talent and recently joined The King’s Trust as a mentor.
Tom Fox
Thomas Fox is a web analytics consultant with over 10 years of experience helping organisations – particularly associations – turn website data into meaningful insights that drive decision-making and performance. With a background spanning analytics leadership roles across media, consultancy, and defence sectors, Thomas has developed and executed measurement strategies, implemented Google Analytics solutions, and built data teams from the ground up.
Now operating as an independent consultant, he partners with clients to unlock the full value of their digital data – translating complex metrics into clear, actionable business insights. He’s worked with clients such as the Institute of Internal Communication, UK Athletics, and the Health Foundation, and brings a practical, user-first approach that helps teams build digital confidence and make data work in the real world.
Justyna Griffiths
Justyna keeps Layercake’s projects running smoothly. She coordinates client communications, organises meetings, and makes sure teams have what they need to deliver on time. With over 12 years of experience managing projects across the public and private sectors, she brings structure, clarity, and a steady hand to complex work. Justyna also quality-checks data and processes, helping ensure that every project meets the high standards clients expect.
Tracy Gravesande
Tracy Gravesande has a gift for simplifying complex ideas into scalable systems and is a seasoned learning strategist dedicated to making education more valuable—for teams and clients alike. At Layercake, she designs and delivers strategy workshops that guide organisations toward becoming data-led, creates engaging learning materials focused on data-informed strategy and action tracking, and supports associations in building impactful learning and development programmes.
Driven by a deep passion for empowering others with the right tools and resources, Tracy helps people succeed and organisations thrive. We’re delighted to welcome her on board—her expertise furthers our mission to help associations deliver impact through data.
Damian Watson
Over the past five years Damian has specialised in the membership sector, working with associations to improve member experience, unlock insight from data, and responsibly integrate emerging technologies. His current focus includes:
- Designing learning and leadership development offerings for current and future membership leaders
- Building scalable core models for member growth, engagement, and financial performance,
- Advancing data-first, AI-powered experiences that drive measurable value for associations and their members.
Get in touch
Ellie Denney
Previously Head of Digital Marketing for the National Trust, Ellie has more than 20 years’ experience working in, building and leading digital marketing teams. With the help of the competent team she built, and partners she brought on board, she laid the foundations for the National Trust’s long-term digital marketing success - including transformative growth in digital revenues and unprecedented membership growth. Her work with the National Trust saw her recognized as someone at the forefront of digital media via BIMA 100.
Now, an independent marketing consultant, Ellie provides marketing consultancy and training to charities, visitor attractions and member associations. Her client list is impressive and includes The Woodland Trust, The Royal Horticultural Society, WWT, The British Horse Society, The international Institute For Environment and Development and the Chartered Institute of Arbitrators. Last year saw her recognised as Digital Woman for Good at the Digital Women Awards.
Di Garfield
Di Garfield is a senior consultant to nonprofit leadership teams working with them to bring clarity to strategy, strengthen governance and improve organisational performance across complex, mission-led environments.
With a background spanning communications, digital transformation and operational leadership, Di’s work focuses on turning ambition into action. She helps align people and processes to improve decision-making and long-term sustainability.
Alongside her consultancy work, Di is a co-founder and advisory committee member of Rare Dementia Support, helping it grow from a volunteer initiative into a national service with the world’s first rare dementia support centre based in London.
Dave Campbell
Dave is an independent consultant supporting organisations rethink, reshape and revitalise their membership propositions, ensuring value is at the heart of their offering.
Dave has more than 17 years' experience working in senior roles within membership organisations, most recently as Membership Services Director for the Association for Consultancy and Engineering (ACE) and the Environmental Industries Commission (EIC), where he spearheaded the introduction of a refreshed membership proposition, new CRM system and new subscription and funding model.
He has previously held membership organisational roles focusing on commercial, marketing, communications, events, and training, education and skills, in sectors covering construction, manufacturing, engineering, students' unions, and the arts.
