Feb 13 / Henry Lee

From Data Overload to Data-Driven Success

From Data Overload to Data-Driven Success: How the Institute of Internal Communication Transformed Member Engagement...

Like many membership organisations, the Institute of Internal Communications (IoIC) had a goldmine of data - but lacked the resources to harness it effectively. With a small team juggling CRM and CMS systems, they knew the potential was there - but how do you turn data into real impact for members?

That’s where Damian Watson and the Layercake team stepped in.

The Result?

"We’ve transitioned from simply collecting data to using it to drive meaningful decisions, enhance member engagement, and prioritise our initiatives effectively."
— Jennifer Sproul, CEO, Institute of Internal Communication
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Here’s how they did it:

  • Identified key trends & behaviours within member data
  • Segmented members to create tailored experiences & offerings
  • Moved to an insight-led approach, improving engagement & retention
"In just a short time, we’ve gone from data overload to data-driven success—and the results speak for themselves."
— Jennifer Sproul, CEO, Institute of Internal Communication
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What’s the key takeaway?

You don’t need a big team to unlock the power of your data. With the right strategy, even small organisations can use data to drive growth, engagement, and innovation.

Want to see what’s possible for your organisation?

We’re offering a no-obligation proof of concept (POC) to show how data-driven insights can transform your membership strategy. Let’s connect and explore the possibilities.
Drop us a message, and let’s get started!
 Jennifer Sproul, CEO, Institute of Internal Communication

From Data Overload to Data-Driven Success

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Interested in transforming your data into actionable insights? Contact Layercake today to see how we can help your organization thrive.
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